Terms And Conditions

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Welcome to the website https://aidigitalhealth.com/ (“Website” or “Platform”). The Website is owned and operated by Dectrocel Healthcare and Research Pvt. Ltd. (“Company”), a legally incorporated entity under the provisions of the Companies Act, 2013, with its registered office located at S-II 212 C Udayan II, Eldeco, Lucknow, Uttar Pradesh – 226025.

My LGPHealth (“Application”) is also available for free download on your mobile device via our Website / IOS / Play Store / APK Mirror.

These terms and conditions (“T&C”), along with the Privacy Policy and any other policies of the Company (collectively referred to as the “Policies”), apply to all individuals accessing or using the Website, Application and/or any services offered. These Policies may be revised and updated periodically. All products, software available on the Website and Application are governed by these T&C. We reserve the right to modify and update the T&C by publishing the changes on the Website and Application, without any prior obligation to notify users. We recommend that you review the T&C regularly for any updates or changes that may affect you.

If you have any questions regarding the T&C, or if you wish to provide feedback or raise complaints about the Website or the Application, please contact us at dectrocelhealthcare@gmail.com.

  1. GENERAL
  • By accessing or using the Website or Application, you acknowledge and agree, without any limitations or exceptions, to be bound by these T&C and Policies, regardless of whether you have read them. Your access, browsing, or use of the Website and/or Application including any of the products and software (whether through a computer or a mobile phone device, illustratively) signifies your complete acceptance of all the terms and conditions outlined in these T&C. Therefore, please carefully review these terms before proceeding.
  • In the context of these T&C, the terms “User” or “You” (or any variation thereof) refer to any individual or legal entity (including any legal heirs, administrators, or successors) who has agreed to become a user of the Website and/or Application. If you are accepting these T&C and using the Website and/or Application on behalf of a company, organization, government, or other legal entity, you represent and warrant that you have the authority to do so.
  • The terms “Dectrocel Healthcare and Research Pvt. Ltd.,” “We,” “us,” “our,” “LGPHealth” or “Company” refer to Dectrocel Healthcare and Research Pvt. Ltd., including its subsidiaries, licensees, affiliates, directors, officers, and employees.
  • If you do not agree with these T&C or are unwilling to be bound by them, please refrain from using the Website and the Application or any information or services provided through them.
  • By using the Website and/or Application, you agree to:
  • utilize it solely for purposes permitted by the T&C; and
  • comply with all applicable laws, regulations, and generally accepted practices or guidelines.
  1. SERVICES

The LGPHealth Platform is provided to you free of charge, and you are allowed to run an unlimited number of symptom assessments and Assessment Reports. Subject to the compliance with the T&C, we hereby grant a limited, non-exclusive, non-transferable, royalty free license to use the Website and the Application for the purposes of availing the services from us, which include without limitation the following:

  • identifying, evaluating symptoms and related services;
  • keeping record of personalized health details of any user;
  • monitoring and tracking symptoms of the user;
  • access to medical database supported by LGPHealth’s exceptional artificial intelligence technology; and
  • interface for resolution of any grievance, query of the user.

These are collectively referred to as the “Services”. We reserve the right to modify the Services at any time at our sole discretion.

  1. ELIGIBILITY
  • To be eligible for accessing the Website and/or Application, utilizing any of its services, the following conditions must be met:
  • you must be at least 18 (eighteen) years old;
  • if you are a minor, we assume that you are accessing the Website and/or Application under the supervision of a lawful guardian;
  • you must not be a person prohibited by applicable laws from receiving the Services; and
  • you must possess the legal capacity to enter into a binding contract.

We reserve the right to decline access to the Website and/or Application for new users. Additionally, any user who has been suspended or removed by us for any reason whatsoever shall not have the entitlement to avail the Services.

  1. REGISTRATION/SIGNING UP/ACCOUNT CREATION
  • You have the option to access the Website and/or Application without registering. However, to utilize various Services, it is necessary to create an account (“Account”) by providing the required information. We reserve the right, at our sole discretion, to reject your Account application or cancel an existing Account for any reason.
  • You are responsible for all activities and content associated with your Account, including photos, images, videos, graphics, written content, audio files, code, information, or data uploaded, collected, generated, stored, displayed, distributed, transmitted, or exhibited (“User Content”).
  • By providing information, you represent and warrant that you have the necessary rights to such information and that it does not infringe upon the proprietary, intellectual property, or other rights of third parties, nor does it contain any defamatory, tortious, or unlawful information.
  • A breach or violation of any term in the T&C, as determined solely by us, may result in the immediate suspension or termination of Services available through your Account.
  • You are responsible for maintaining the confidentiality of your Account information and for all activities conducted under your Account. You agree to keep your login credentials secure and confidential at all times. Additionally, you agree to promptly change your login credentials and notify us immediately in the event of any actual or suspected unauthorized use of your Account.
  • We cannot and will not be held liable for any loss or damage arising from your failure to comply with the provisions outlined in this Clause. You may be held accountable for losses incurred by us or any other user or visitor to the Website and/or Application due to authorized or unauthorized use of your Account resulting from your failure to keep your Account information secure and confidential.
  1. USER INFORMATION
  • You shall not host, display, upload, modify, publish, transmit, store, update or share any information that belongs to another person and to which you do not have right.
  • If you provide any information that is untrue, inaccurate, misleading, not existing or incomplete or we have reasonable grounds to believe that such information is untrue, inaccurate, misleading, not current or incomplete, or not in accordance with the T&C, we reserve the right to indefinitely suspend or terminate or block your use or access to the Website and/or Application in any manner whatsoever.
  • Should any other user or person act upon such untrue, inaccurate, not existing or incomplete information provided or verified by you, the Company, and its personnel shall not be liable for any damages or losses, direct, indirect, immediate or remote, interests or claims resulting from such information to you or to any third party. You hereby agree and undertake to indemnify and to hold harmless the Company, and its personnel in accordance with the indemnity clause contained in these T&C.
  1. USE OF THE WEBSITE AND/OR APPLICATION
  • You agree that you shall not copy, reproduce, sell, redistribute, publish, enter into a database, display, perform, modify, alter, transmit, license, create derivatives from, transfer or in any way exploit any part of any information, content, materials, services available from or through the Website and/or Application, except that you may download such content for your own personal, internal and non-commercial use.
  • You agree that you shall not use the Website and/or Application in any manner or engage in any activity that may damage, disable or impair or adversely affect the use of the Website and/or Application, interfere with any other user’s use, legal rights, or enjoyment of the Website and/or Application. Further, you agree not to remove any text, copyright or other proprietary notices contained in the content downloaded from the Website and/or Application.
  • You acknowledge and agree that except for the Services explicitly provided by the Company, Company does not provide, control or endorse any third-party information, products or services in any manner whatsoever, even if such third-party information, products or services are displayed/featured on the Website.
  • You shall notify Company of any material change in your situation and/or profile and Company would rely on the most recent information provided by you.
  • We reserve the right to remove, delete or edit any reviews, comments, posts and any other content which you may post on the Website and/or Application, that in our sole discretion is illegal, obscene, abusive, defamatory, threatening, infringing of intellectual property rights and/or violates these T&C.
  • Further, you undertake not to:
  • engage in activities that harm the reputation, mistreat, harass, threaten, or infringe upon the legal rights of others.
  • transmit, publish, display, copy, distribute, translate, or reproduce any content on the Platform and/or Application without obtaining proper authorization from the Company.
  • upload or distribute files that contain protected software or other materials governed by intellectual property laws, unless you have the necessary rights or permissions.
  • upload or distribute files that contain viruses, corrupted data, or any similar software or programs that may harm the functioning of the Website and/or Application or other users’ computers.
  • disrupt or interfere with the accessibility of the Website and/or Application, including the connected servers and networks.
  • illegitimately attempt to access any part or feature of the Website and/or Application, other systems or networks linked to the Website and/or Application, the Company’s servers, or engage in hacking or password mining.
  • test or probe the vulnerability of the Website and/or Application or any connected network or breach the security or authentication measures of the Website and/or Application or any connected network.
  • refrain from reverse engineering, tracing, or attempting to trace information about other users or visitors of the Website and/or Application, exploit the Website and/or Application or its provided information, with the intent to reveal any information, including personal identification, that does not belong to you.
  • disrupt, harm, or interfere with the security of the Website, system resources, accounts, passwords, servers, or networks accessible through the Website or any affiliated or linked sites.
  • gather or store data about other users in connection with prohibited conduct and activities.
  • use the Website, materials, or content for unlawful purposes or activities prohibited by these T&C or solicit the performance of illegal activities or actions that infringe upon the rights of the Company or third parties.
  • violate any applicable laws or regulations, either within or outside India, or violate anyone’s right to privacy or personality.
  • breach the T&C provided herein or elsewhere.
  1. DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
  • To the maximum extent allowed by applicable law, the Company and its third-party partners hereby renounce all warranties or guarantees – whether mandated by statute, expressly stated, or implied – including, but not limited to, implied warranties of non-infringement of proprietary rights, and freedom from computer viruses or other harmful code. We cannot guarantee that any information provided by us is accurate, complete, or useful, or that our Services will be operational, error-free, secure, or safe, or that our Services will operate without disruptions, delays, or imperfections. We have no control over how or when our users utilize our Services or the features, Services, and interfaces we offer. We are not liable for, and have no obligation to control, the actions or information (including content) of our users or other third parties.
  • No advice or information, whether related to any Product, Service or otherwise, whether oral or written, obtained by you from the Website and/or Application will create any warranty or guarantee other than those expressly stated herein. The content on this Website and/or Application does not constitute, and is not intended to constitute, advice of any kind, and you are encouraged to conduct independent analysis before using the Products, Services.
  • For the purposes of this Disclaimer, you expressly acknowledge that the term “Company” includes Company’s officers, directors, employees, affiliates, and subsidiaries. You explicitly agree that the use of the Services is solely at your own risk.
  • The Website and/or Application, all information provided through the Website and/or Application, and all materials, including but not limited to images, text, illustrations, designs, icons, photographs, programs, music clips or downloads, and video clips (collectively, “Content”), products, and Services made available to you through the Website and/or Application are provided on an “AS IS” best effort basis without any representation or warranties, express or implied, unless otherwise specified in writing.
  • You expressly agree that the use of the Services is at your sole risk. The Services and any data, information, third-party software, reference sites, Services, or software made available in conjunction with or through the Services are provided on an “as is” and “as available,” “with all faults” basis, and without warranties or representations of any kind, either express or implied. We do not authorize anyone to make any warranty on our behalf, and you should not rely on any such statement.
  • To the fullest extent permitted under applicable law, the Company shall not be liable for any indirect, incidental, special, consequential, or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data, or other intangible losses arising out of or in connection with the Website and/or Application, its Services, Products, or these T&C, even if we have been advised of the possibility of such damages.
  1. INDEMNITY
  • You shall fully indemnify and hold harmless the Company, its officers, directors, agents, employees, and associate companies, from any and all costs, losses, claims, demands, damages and liabilities, actions including costs and reasonable attorneys’ fees, made by any third party and/or penalty imposed, due to and/or arising out of:
  • your breach of these T&C;
  • violation of any applicable law and/or the rights of a third party including but not limited to intellectual property rights, violation of rights of privacy or publicity or other rights;
  • any obscene or indecent postings, and on-line defamation and;
  • loss of Service by other subscribers.

This Clause shall survive the expiry or termination of T&C.

  1. INTELLECTUAL PROPERTY RIGHTS
  • We respect the intellectual property rights (“IPR”) of others, and we ask you to do the same. We may, in appropriate circumstances and at our discretion, terminate service and/or access to this Website and/or Application for users who infringe the IPR of others. Access to this Platform and/or Application does not confer and shall not be considered as conferring upon anyone any license under any of our or any third party’s intellectual property rights.
  • You grant the Company a non-exclusive, worldwide, perpetual, irrevocable, royalty free, sub-licensable (through multiple tiers) right to exercise the intellectual property in user Content.
  • The content and Software on this Website and/or Application may be used only as a symptom checker resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the content on this Website and/or Application is strictly prohibited.
  • You recognize that the Company is the owner of all copyrights, trademarks, domains, logos, trade dress, trade secrets, patents and other intellectual property rights associated with our Products and Services. You shall not directly or indirectly, attack or assist another in attacking the validity of, or Company’s or its Affiliates proprietary rights in, the licensed marks or any registrations thereof, or file any applications for the registration of the licensed marks or any names or logos derived from or confusingly similar to the licensed marks, any variation thereof, or any translation or transliteration thereof in another language, in respect of any Products/Services and in any territory throughout the world. If you become aware or acquire knowledge of any infringement of IPR, you shall report the same at dectrocelhealthcare@gmail.com with all relevant information.
  1. PRIVACY AND CONFIDENTIALITY
  • Your use of the Platform is governed by our Privacy Policy. Please read our Privacy Policy to understand our information collection and usage practices.
  • You may obtain certain confidential information, including without limitation, technical, contractual, product, business related functions, activities and services, customer lists, knowledge of customer needs and preferences, business strategies, marketing strategies, methods of operation, markets and other valuable information that should reasonably be understood as confidential (“Confidential Information”). You acknowledge and agree to hold all Confidential Information in strict confidence. Title and all interests to all Confidential Information shall be vested in us.
  • Upon such termination, you must stop forthwith using any Confidential Information to which you may have been exposed in due course of your use of the Website. Company shall not be held liable for breach of confidentiality by any other User or person.
  • The restrictions in this Clause shall not apply to disclosure of Confidential Information by either party if and to the extent the disclosure is:
  • required by the applicable law of any jurisdiction;
  • required by any applicable supervisory or regulatory or governmental body to which the relevant party is subject or submits, wherever situated, whether or not the requirement for disclosure has the force of law.
  • made to employees and representatives on a need-to-know basis, provided that such persons are required to treat such information as confidential through written agreement in terms which are no less strict than this Clause.
  1. HEALTH RELATED INFROMATION
  • We intend to provide users with general information about health and wellness through our Platform. This Website and/or Application and any information (including information provided on the Website by nutrition or healthcare professionals employed by or contracting with us) is not intended to provide diagnosis, treatment or medical advice. You should always consult with your healthcare professional prior to using any medication, nutritional or herbal or before beginning any diet program or starting any treatment for a health issue. Individuals are different and may react differently to different treatments. If you rely on any such information by the Company, you do so at your own risk.

“Disclaimer: PLEASE NOTE THAT THE “MY LGPHEALTH” PLATFORM AND OR APPLICATION DOES NOT MAKE ANY MEDICAL DIAGNOSES. PLEASE SEEK THE ADVICE OF A MEDICAL PROFESSIONAL IF YOU ARE CONCERNED ABOUT YOUR HEALTH. IN CASE OF AN EMERGENCY, YOU SHOULD CONTACT THE EMERGENCY SERVICES IMMEDIATELY. ALWAYS CONSULT YOUR DOCTOR OR ANOTHER QUALIFIED HEALTH CARE PROVIDER IF YOU HAVE ANY QUESTIONS REGARDING ANY MEDICAL ISSUES. YOU SHOULD NEVER DISREGARD A DOCTOR’S PROFESSIONAL ADVICE OR CANCEL AN APPOINTMENT WITH A DOCTOR BECAUSE YOU ARE RELYING ON INFORMATION YOU HAVE READ OR HEARD IN THE MY LGPHEALTH PLATFORM.”

  • The Company does not assume any responsibility for any injury or damage to any person arising out of or related to any use of recommendations given on our Platform.
  1. FORCE MAJEURE
  • We shall not be liable for any loss suffered by you due to failure and/or delay on our part in performing any of our obligations under the T&C if such failure and/or delay was due to a Force Majeure Event.
  • “Force Majeure Event” means any event due to any cause beyond the reasonable control of Company, including, without limitation, unavailability of any communication system, sabotage, fire, flood, earthquake ,explosion, epidemic, pandemic, acts of God, civil commotion, strikes, lockout, and/or industrial action of any kind, breakdown of transportation facilities, riots, insurrection, hostilities whether war be declared or not, acts of government, governmental orders or restrictions breakdown and/or hacking of the Website and/or Application and/or contents provided for availing the Services under the Website and/or Application, such that it is impossible to perform the obligations under the Agreement, or any other cause or circumstances beyond the control of Company which prevents timely fulfilment of obligation of the Company.
  1. 1 TERMINATION
  • These T&C are effective unless and until terminated by either you or us.
  • You may terminate the T&C at any time by closing of your account on the Website and/or the Application.
  • We may terminate these T&C at any time and may do so immediately without notice, and accordingly deny you access to the Website and/or Application. Such termination will be without any liability to the Company.
  • The rights and obligations of the Parties under these T&C, which either expressly or by their nature survive the termination of these T&C including but not limited to Clause 7 (Disclaimers and Limitation of Liability), Clause 8 (Indemnity), Clause 9 (Intellectual Property Rights), Clause 10 (Privacy and Confidentiality), Clause 12 (Termination), and Clause 13 (Governing Law and Dispute Resolution) shall survive the termination of these T&C.
  • Except as otherwise specifically provided herein, the termination of these T&C for any reason whatsoever shall be without prejudice to any rights or obligations accrued to or in respect of the parties prior to the date of termination.
  • Upon termination, you shall immediately destroy any copies made of any portion of the content contained on the Website and/or Application other than usser Content. You agree that Company shall not be liable to you or any third party claiming through you, for any suspension or termination of access to Website and/or Application.
  1. GOVERNING LAW AND JURISDICTION
  • The T&C and the Policies shall be governed and construed in accordance with the laws of India.
  • Any dispute or difference arising relating to these T&C or Policies (“Dispute”) shall be referred to be resolved by arbitration in accordance with the Arbitration and Conciliation Act, 1996.
  • When any Dispute is under arbitration, except for the matters under dispute, Company and you shall continue to exercise the remaining respective rights and fulfil the remaining respective obligations under these T&C.
  • The arbitration shall be conducted by a sole arbitrator jointly appointed by Company and you.
  • The venue of arbitration shall be Lucknow, India and the language of the arbitration proceedings and of all written decisions and correspondence relating to the arbitration shall be English.
  • If the Dispute has not been resolved by the arbitration, such a dispute shall be subject to the exclusive jurisdiction of the courts in Lucknow and you hereby submit to the jurisdiction of such courts.
  • You agree and acknowledge that the provisions relating to intellectual property (Clause 9) and privacy and confidentiality (Clause 10) are of importance to Company and monetary compensation may not constitute adequate relief and remedy to Company for non-performance by you of your obligations thereunder. Accordingly, Company shall be entitled to claim specific performance and seek mandatory and/or perpetual injunctions requiring you to perform your duties and obligations under such provisions.
  1. GENERAL PROVISIONS

 

  • Communications: You hereby expressly agree to receive communication or by way of SMS and/or E-mail or through WhatsApp from the Company or any third party in connection with the Services or your registration on the Website and/or Application. We may contact you telephonically or through emails to introduce new Product/Service offerings and in case of you do not want us to contact you, you are requested to actively opt out.
  • Notice: All notices from the Company will be served by email to your registered email address or by general notification on the website. You consent to the use of electronic communications in order to the electronic delivery of notices in relation to any matter under these T&C. Any notice provided to the Company pursuant to the T&C should be sent to dectrocelhealthcare@gmail.com with subject line
  • Attention: T&C. Notices sent to the Company shall be effective 3 (three) business days after they are sent.
  • Assignment: You cannot assign or otherwise transfer the T&C, or any rights granted hereunder or any obligations, to any third party and any such assignment or transfer or purported assignment or transfer shall be void ab initio. The Company’s rights and/or obligations under the Agreement are freely assignable or otherwise transferable by the Company to any third parties without the requirement of seeking Your prior consent. The Company shall be entitled to assign their rights and obligations hereunder to any affiliate, third party or as part of any restructuring, business combination, merger or acquisition.
  • Severability: If, for any reason, a court of competent jurisdiction finds any provision of the T&C, or any portion thereof, to be unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of the parties as reflected by that provision, and the remainder of the T&C shall continue in full force and effect.
  • Waiver: Any failure by the Company to enforce or exercise any provision of the T&C, or any related right, shall not constitute a waiver by the Company of that provision or right.
  • CONTACT
  • For any inquiries regarding the collection, processing, usage, or disclosure of your information, please email us at dectrocelhealthcare@gmail.com.
  • You may also withdraw your consent for us to use and process your information by sending a written request to the aforementioned email id.
  • We have a no refund policy.
  • Contact Information:

Customer Support

E-mail id: dectrocelhealthcare@gmail.com