Privacy Policy – Dectrocel Healthcare And Research

We acknowledge the significance of your privacy and value the trust you place in us regarding the careful and responsible collection and processing of your information.

This privacy policy (“Privacy Policy”) is in accordance with the Indian Information Technology Act, 2000 (“IT Act”) and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 (“IT Rules”).
The Privacy Policy serves as a legal agreement between you (referred to as “You” or “Your” or “User”), the user of the Website https://aidigitalhealth.com/ (“Website”), the mobile application called MyLPGHealth, collectively referred to as the (“Platform”), and Dectrocel Healthcare and Research Pvt. Ltd. (referred to as “We” or “Us” or “Company”), which is incorporated under the laws of India with its registered office located at S-II 212 C Udayan II, Eldeco, Lucknow, Uttar Pradesh – 226025.
This statement outlines the regulations regarding:
the gathering and utilization of Personal Information and Sensitive Personal Data or Information provided by you, and
the retention and handling of Personal Information and Sensitive Personal Data or Information provided by you while using our Website and/or the Application. Please note that this Privacy Policy, subject to occasional updates, should be read in conjunction with the T&C accessible on the Website and/or the Application. We recommend checking the Privacy Policy periodically for any changes that may affect you.
BY WILLINGLY SHARING INFORMATION WITH US, YOU ARE AGREEING TO OUR USAGE OF IT BASED ON THIS PRIVACY POLICY.
DEFINITIONS
For the purposes of this Privacy Policy and the T&C, certain terms with capitalization have the following meanings:
Personal Information refers to any information pertaining to an individual that, either directly or indirectly, alone or in combination with other available or potentially available information, can identify that individual and is not publicly accessible. Examples include a person’s name, age, phone number, address, date of birth, voice, opinions about others, national insurance number, driving license number, permanent account number, Aadhar Card details, and similar information.
Sensitive Personal Data or Information encompasses personal information that relates to any of the following aspects of an individual:
passwords
financial information such as bank account or credit card or debit card or other payment instrument details;
physical, physiological and mental health condition;
sexual orientation;
medical records and history;
biometric information;
any detail relating to the above clauses as provided to body corporate for providing service; and
any of the information received under above clauses by body corporate for processing, stored or processed under lawful contract or otherwise.
as specified in the IT Rules.
User Information collectively refers to your Personal Information, Sensitive Personal Data or Information, and any other information obtained from you.
OUR DATA COLLECTION PRACTICES
We only use the information provided by you for the specific purposes outlined in this Privacy Policy.
Our Website and/or the Application can be explored without revealing any personal information or your identity. However, certain areas or features of the Website and/or the Application may require registration or disclosure of your identity, as well as other Personal or Sensitive Personal Information about you.
During your use of our Website and/or the Application, we collect two types of information from you:
Information you provide directly to us:
to facilitate the provision of our services;
through interview, surveys and feedback submissions;
when you communicate with us via email or SMS;
personally identifiable details from you including, but is not limited to, your complete name (including first and last name), email address, mobile phone number, contact information, username and the password you chose for your Website and/or the Application account setup; and
additionally, we may collect your date of birth, age, gender, residential address, postal code etc.
Information that is automatically collected:
during the registration process on our Website, we may gather specific information about the pages you accessed or visited on the Website;
the links you clicked on;
the frequency of your visits to particular pages on the Website i.e., logs related information automatically reported by your browser each time you access a web page.
Internet Protocol (IP) address;
location (via Global Positioning System);
browser type;
referring/exit pages;
uniform resource locator;
number of clicks;
domain names;
landing pages;
click paths;
feature usage, allied data; and
any other relevant browsing information.
UTILIZATION OF INFORMATION/DATA
The manner in which we utilize this personal information:
examine the usage of and enhance the services.
perform investigative research and analysis to generate reports and statistics pertaining to associated medical conditions.
offer the Website and/or the Application and its services and address your inquiries.
reach out to you with pertinent details and promotions.
adhere to legal requirements or protect our legal interests.
ensure security and prevent fraudulent activities.
monitor, enhance, and manage our Website and/or the Application.
analyse the usage of the Website and/or the Application, identify service or technical issues, and maintain security.
retain information to assist you in accessing the Website and/or the Application efficiently.
track aggregate metrics like the total number of viewers, visitors, traffic, and demographic patterns.
verify your identity to ensure eligibility for using the Website and/or the Application.
contact you to ensure user satisfaction regarding your use of the Website and/or the Application.
provide you with requested information, as long as you have given consent to be contacted for such purposes.
fulfil our obligations arising from contracts between you and us, as well as between us and third-party service providers.
notify you about any changes on our Website and/or the Application.
ensure the functioning of any accessed or subscribed features/services, specifically tailored to deliver them to you.
address any queries or information requests made by you.
generate summarized or anonymous data i.e., modify Personal Information by removing identifying elements, and utilize the modified information publicly to improve our service or product.
utilize anonymized SMS and emails related to Website and/or the Application usage to enhance our services.
ACCESSING YOUR INFORMATION
You can access your information, such as your name, address, profile details which can be done through the Account section of the Website and/or the Application. You can also retrieve your symptom assessment, interviews, health status, and medical information.
Declining to submit Identifiable Information: You have the option to choose not to provide identifiable information through the Website and/or the Application. However, this may result in restricted access to certain features or parts of the Website and/or the Application.
Updating and Correcting Account Information: If you are a registered user, you can update or correct your account information and email preferences anytime by logging into your account.
Ensuring Accuracy of Information: If you believe that any of the information we hold about you is inaccurate, you can notify us at dectrocelhealthcare@gmail.com. It is your responsibility to ensure that the information you provide remains accurate and up to date.
Data Retention: The information collected by us will not be kept longer than necessary for its lawful use or as required by applicable laws.
Your Legal Rights: Depending on the local laws (e.g., if you are a citizen or resident of India), you may have certain legal rights regarding your information. These rights may include requesting access to and a copy of your information, updating or correcting outdated or incorrect information, deleting specific information we hold about you, and restricting the processing and disclosure of certain information. You may also have the right to withdraw your consent to the processing of your information for certain purposes. We will respond to your requests within the time limits specified by applicable law and may require additional information to verify your identity.
PROMOTIONAL COMMUNICATIONS
In accordance with the relevant legal obligations, we may send you promotional communications about our Services or third-party services that we believe may interest you. However, you have the right to request that we stop sending such communications at any time. To do so, please contact us using the contact details provided in the “Contact Information” section below. Additionally, in our promotional email messages, you can choose to unsubscribe by following the instructions provided at the bottom of the emails. It is important to note that even if you opt out, we may still use and disclose certain information as permitted by our policy or as required by law. This includes transactional emails that are necessary for confirming your requests or providing updates on our policy or other terms, which cannot be opted out of.
EXTERNAL/THIRD PARTY WEBSITES
The Services we provide might include connections to external websites and additional functionalities offered by third parties. If you decide to access these websites and utilize their services, please understand that we are not accountable for the content they provide or their approach to privacy. The gathering, utilization, and sharing of your information will be governed by the privacy policies of these third-party websites and not by our own Policy. We strongly recommend that you review the privacy policies of these third parties.
GLOBAL USERS
We, along with our third-party service providers, handle and process your information in India and various other locations. As a result, your data may be maintained, processed, and stored in jurisdictions with distinct data protection laws compared to your country of residence. If your information is transferred in this manner, rest assured that we adhere to the relevant legal requirements concerning cross-border information transfers. By using the Services, you consent to and acknowledge these data transfers. We will take necessary steps to ensure that your information is treated securely and in accordance with this Privacy Policy.
FOREIGN JURISDICTION
We do not guarantee that the content on the Website and/or the Application is suitable for use or access outside the Republic of India. If you choose to use or access the Website and/or the Application from a location outside the Republic of India, you assume the risk and are responsible for following the laws of that jurisdiction.
INFORMATION DISCLOSURE
With the exception of what is stated in the Privacy Policy, we will not reveal or transfer your Sensitive Personal Information to any third party without your prior consent, except in the following cases:
When it is necessary for the performance of a contract between the Company and you, and you have given us permission to share your Sensitive Personal Information.
As part of a corporate reorganization, merger, acquisition, or business sale.
When required by applicable laws or through a court order.
Regarding the disclosure of information to third parties, we will share your Personal Information in the following manner:
When you request Services provided on the Website and/or the Application, or through third parties, we will share your Personal Information with the necessary parties involved in providing the Services.
We may share your Personal Information with third parties authorized by you, and in such cases, the use of your information by those third parties will be bound by this Privacy Policy or their respective privacy policies.
We may disclose your information to any of our related or group companies, including subsidiaries and ultimate holding company, as applicable.
If we sell or purchase any business or assets, we may disclose your Personal Information, with your prior consent, to the prospective seller or buyer. User, email, and visitor information is typically one of the assets transferred in such transactions. We may also transfer or assign this information during corporate divestitures, mergers, or dissolution.
We may disclose your Personal Information to third-party service providers solely for the purpose of them providing services to us. We will take reasonable precautions to ensure that these service providers are obligated to maintain the confidentiality of your information.
We may disclose your Personal Information if we are legally obligated to do so in order to comply with any legal obligation or to protect our rights, property, or safety, as well as those of our users or other third parties. This may involve sharing information with other companies and organizations for fraud protection and credit risk reduction purposes.
We may disclose your information to governmental and other statutory bodies that have appropriate authorization to access it for specific legal purposes, without requiring your prior consent.
We ensure that all third parties with whom we share any Sensitive Personal Information adhere to the same level of data protection as specified under the IT Rules that we have adopted.
COOKIES
When you engage with the Website, our goal is to provide you with a convenient and meaningful experience. Upon visiting our Website, our server will send a small text file, known as a cookie, to your computer. This cookie contains information related to the Website you are visiting and may be stored on your computer or mobile device. Its purpose is to enable the Website to remember your preferences or actions over a certain period of time, and it can also inform us whether you have previously visited the Website. If you click on a link leading to a third-party website, that third party may also send cookies to your device. Third party data protection practices are governed by their own privacy policies, which ensure the same level or better data protection as we adhere to. Cookies assist us in enhancing our Website and providing a more personalized and improved Services. They can also ensure that the online advertisements you encounter are more relevant to your interests.
The use of cookies by our partners, affiliates, advertisers, or service providers is not covered by our Privacy Policy.
You have the option to refuse the acceptance of cookies by adjusting your browser settings. However, this may limit your access to certain parts of our Website or Application. If you have not changed your browser settings to refuse cookies, our system may issue cookies when you log in.
DATA STORAGE AND PROTECTION
We make every effort to securely store all the information we collect in databases under our control. We take reasonable measures to ensure that appropriate physical, technical, and managerial safeguards are in place to protect your Personal Information from unauthorized access, alteration, transmission, and deletion.
We employ commercially reasonable safeguards to maintain the integrity and security of your information, safeguarding it against loss, theft, unauthorized access, disclosure, reproduction, use, or modification.
By using the Website and/or the Application, you acknowledge and accept the inherent security risks associated with transmitting data over the internet and the world wide web, as complete security cannot always be guaranteed. Therefore, your use of the Website and/or the Application is at your own risk.
We are not liable for any disclosure of information resulting from transmission errors, unauthorized access by third parties, acts of third parties beyond our control, or omissions. You agree not to hold us responsible for any security breaches.
If we become aware of any breach of your information’s security, we will promptly notify you and take appropriate action to address the breach to the best of our ability.
You agree to immediately report any incidents involving suspected or actual unauthorized access, disclosure, alteration, loss, damage, or destruction of data to us.
GRIEVANCE OFFICER
In accordance with the Information Technology Act, 2000, the contact details of the Grievance Officer at our company are provided below. You may:
request access to your Sensitive Personal Data or Information,
report any grievances related to your Sensitive Personal Data or Information, or
report any security breach related to your Sensitive Personal Data or Information to the Grievance Officer, [NAME OF GRIEVANCE OFFICER], at [EMAIL ID OF GRIEVANCE OFFICER].
APP INFORMATION
- https://aidigitalhealth.com/app-information/
CONTACT
For any inquiries regarding the collection, processing, usage, or disclosure of your information, please email us at dectrocelhealthcare@gmail.com.
You may also withdraw your consent for us to use and process your information by sending a written request to the aforementioned email id.